If you lose access
You solve a forgotten password on your own by e-mail. If you also lose access to your e-mail, write to us through the support form: we check that it's you and change the e-mail on your account.
What to do
Forgotten password: on the sign-in page, click Show other options, then Forgot password, and open the link from the e-mail.
Fingerprint or face sign-in doesn't work: sign in with the link from the e-mail and add the sign-in again in Settings › Security.
The new password link is valid for 30 minutes and works only once.
Lost your e-mail? Fill in the support form and give your new address as the contact. We first check that the account belongs to you.
Each parent has their own access. The other parent signs in on their own and doesn't lose access even if you do.
When we change your e-mail through support, we sign you out of all devices and delete your password and saved sign-ins. We also send a notice to your old address.
If something doesn't work
- The e-mail with the link didn't arrive.
- Check your spam folder and make sure you're entering the address you signed up with.
- You got a notice about an e-mail change you didn't ask for.
- Write to us right away at hey@jarvis.kids, or use the form on the Support page.
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